Cancellation and No Show Policy
We bring to your attention that we have a cancellation and no show policy which includes a cancellation fee. In summary the cancellation policy is as follows:
Rescheduling or Cancelling driving lessons
If you reschedule or cancel a lesson with less than 48 hours advance notice of the scheduled lesson time, we reserve the right to consider the lesson cancelled and charge as set out below.If more then 48 hours notice is provided - No charge.
24 hours or less - Full Cost of lesson. More than 24 hours but less than 48 hours - 50% of the Lesson Cost
If you cancel a Gift Voucher Lesson with less than 48 hours notice, the voucher is treated as forfeited
* calls and SMS after business hours will be treated as less than 24 hour notice.
Lateness and non-attendance (No-shows)
Arriving late for a Lesson the Instructor will only be able to offer you the remaining Lesson time, and you will be charged for the full Lesson Cost for the Lesson.If you are more than 10 minutes late for a Lesson without notifying us we reserve the right (at the Instructor’s reasonable discretion) to cancel the Lesson and charge the full Lesson Cost.
If you do not attend a Lesson (No Show) we reserve the right to cancel the Lesson (at the Instructor’s reasonable discretion) and charge the full Lesson Cost for the Lesson.